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  • Critical Capabilities for Contact Centre as a Service

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    Critical Capabilities for Contact Centre as a Service

    Genesys is recognised in the Critical Capabilities report — and received the highest use case scores for High-Volume Customer Call Centre, Customer Engagement Centre and Global Contact Centre.

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    The Gartner® Critical Capabilities report provides customer service leaders with a short list of contact centre solution providers to evaluate against their business needs and the critical differentiators to consider when selecting the right platform.

    Genesys is proud to be recognised with the highest scores in three of five of these critical differentiators, or Critical Capabilities Use Cases: High-Volume Customer Call Centre, Customer Engagement Centre and Global Contact Centre.

    We believe this recognition underscores how Genesys provides an AI-powered solution that empowers organisations globally to unlock real value by transforming disconnected interactions into seamless, AI-powered customer experiences.

    Download the full Gartner report and gain access to:

    • An evaluation of the ability of nine Contact centre as a Service providers to deliver across five use cases
    • Insights on how to analyse a vendor’s ability to support high-volume and global operations
    • A vendor short list to streamline your contact centre buying process

    Genesys is proud to be recognised with the highest scores in three of five Critical Capabilities Use Cases: High-Volume Customer Call Centre (3.99/5), Customer Engagement Centre(3.94/5) and Global Contact Centre (4.13/5).

    Gartner, Critical Capabilities for Contact Centre as a Service, Jason Bridge, Drew Kraus, et al., 10 September 2025

    Source: Gartner, Magic Quadrant for Contact Centre as a Service, Drew Kraus, Jason Bridge, et al., 8 September 2025

    GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used here with permission. All rights reserved.

    Gartner does not endorse any vendor, product or service shown in its research publications, and does not advise technology users to choose only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, regarding this research, including any warranties of merchantability or suitability for a specific purpose.

    This graphic was published by Gartner, Inc. as part of a larger research document and should be assessed in the context of the entire document. The Gartner document is available upon request from Genesys.

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – Critical Capabilities for Contact Centre as a Service

  • Uplevel Your Analysts With AI

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    Uplevel Your Analysts With AI

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    Security teams are under pressure like never before. They face

    increasingly complex environments, a relentless surge in sophisticated

    AI-driven attacks, evolving compliance demands, and exploding data

    volumes that create silos and blind spots. At the same time, the ongoing

    talent shortage leaves teams stretched thin.

    This guide explores how generative AI supports SOC teams, helping

    them work smarter, reduce burnout, and stay in control — without losing

    the human touch in security investigations.

    Download your copy of Uplevel Your Analysts With AI to learn how you

    can use generative AI to:

    • Uplevel analyst expertise and ability.
    • Save time and streamline investigations.
    • Increase TDIR efficiency.

    Ready to learn where to use — and not to use — generative AI to bring

    comprehensive context and interpretation, rapid event detection, and

    greater productivity with human-assisted automation to your security

    team? Download your copy of Uplevel Your Analysts With AI now.

    Please fill out the form below to access the content:

    22EFC1-Splunk-Uplevel Your Analysts With AI

  • 7 Customer Stories that will Bend your Mind

    7 Customer Stories that will Bend your Mind

    Discover how industry leaders are solving complex challenges with

    Splunk. From securing sensitive data to transforming public services and

    accelerating scientific breakthroughs, organizations across the globe are

    customizing Splunk to drive real business outcomes.

    This collection of customer stories showcases how flexibility and

    innovation go hand-in-hand — because when one size doesn’t fit all,

    custom use cases can unlock next-level performance.

    Download your complimentary copy of The Power of Customization: 7

    Customer Stories That Will Bend Your Mind to learn how to:

    • Reduce threat response times by 80% and cut false positives nearly

    to zero.

    • Save millions through streamlined operations and real-time data.
    • Accelerate innovation with automated, intelligent monitoring across

    teams.

    Please fill out the form below to access the content:

    22EFC1-Splunk-7 Customer Stories that will Bend your Mind

  • Discover how industry leaders are redefining CX with AI

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    Discover how industry leaders are redefining CX with AI

    Get inspired by five trailblazing organisations transforming customer and employee experiences with AI-powered innovations

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    Elevate your customer and employee experience strategies with insights from real success stories from Modivcare, Kiwibank, Virgin Atlantic, King Price Insurance and Western Sydney University.

    Learn how these trendsetters achieved measurable results with AI and cloud technologies, including:

    • Up to $50M in cost savings
    • 63% growth in digital channel engagement
    • 45% reduction in abandoned calls

    This eBook showcases how cutting-edge AI and cloud technologies are driving measurable impact across industries. Get ready to unlock actionable strategies to help you improve your customer and employee experiences.

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – Discover how industry leaders are redefining CX with AI

  • Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2025

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    Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2025

    Genesys named a Leader – and ranked No. 1 in innovation and growth in APAC

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    Customer experience (CX) in Asia-Pacific is transforming — fuelled by automation, artificial intelligence (AI) innovation and the growing demand for personalised interactions. As organisations work to balance personalisation and performance at scale, AI-driven CX platforms are redefining how enterprises orchestrate engagement across every channel.

    The Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2025 report evaluated 19 providers based on their market share, innovation capabilities, robust client support and commitment to local market presence to help business leaders identify the technologies and partners driving measurable CX outcomes across the region.

    Genesys was once again recognised by Frost & Sullivan as a market leader, earning the highest scores on both the Growth and Innovation indices.

    Access the full Frost & Sullivan report and explore:

    • Company profiles for 19 providers
    • Actionable insights to future-proof your CX strategy
    • Key trends for markets like Japan, India, Australia and Southeast Asia

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2025

  • Why companies choose Genesys Cloud for AI and automation

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    Why companies choose Genesys Cloud for AI and automation

    See why companies worldwide succeed with our industry-leading AI capabilities

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    Transform your business with Genesys Cloud AI

    Looking for a customer experience (CX) solution with advanced, built-in artificial intelligence (AI) technology to revolutionise your customer and employee experiences? Discover how Genesys Cloud AI delivers secure, compliant and contextual customer interactions that are virtually effortless to set up and manage. This ebook highlights the powerful AI-driven tools that enable organisations to improve operational efficiency and achieve faster ROI — while maintaining the highest standards of data security and regulatory compliance.

    Find out why top brands trust Genesys Cloud AI for seamless CX transformation. Download this ebook to learn more.

    After reading, you will:

    • Understand the benefits of natively integrated AI tools
    • Recognise how AI drives personalised, efficient interactions
    • Be prepared to implement AI for quick efficiency gains

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – Why companies choose Genesys Cloud for AI and automation

  • Three ways to level up your IT operations

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    Three ways to level up your IT operations

    Unlock your potential to shape the future of customer experience. New technologies can expand your primary focus beyond maintenance tasks, empower business users and help transform your IT role.

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    Forge the future of IT-driven CX

    Are you an IT leader yearning to break free from the chains of constant maintenance and ad hoc tasks to embrace a more strategic, influential role within your organisation? This comprehensive ebook — filled with specific, practical advice — can help. It details how embracing innovative contact centre tools and cloud-native architectures can alleviate many of your day-to-day IT burdens — and reignite your own strategic and creative potential.

    Learn how simplifying your customer experience (CX) tech stack creates the freedom to innovate, enabling you to move beyond just maintaining systems to truly shaping them, enhancing agility and delivering enduring value. Discover the significant impact a forward-thinking tech strategy can have on the quality of customer experiences your organisation provides. If you’re ready to shift from a reactive to a proactive stance and help lead your organisation’s tech-driven future, this ebook is a valuable resource.

    Download it today and take the next step in your IT leadership journey.

    After reading, you will:

    • Know how to simplify your CX architecture
    • Stop rolling your eyes at the word “innovate”
    • Understand why IT has to lead CX strategy

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – Three ways to level up your IT operations

  • The AI-Powered Experience Orchestration playbook

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    The AI-Powered Experience Orchestration playbook

    Your guide to winning in today’s competitive customer experience landscape

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    Go beyond automation – elevate every interaction

    Traditional customer experience (CX) strategies can’t keep up with rising customer expectations. Today’s customers view brands as a single entity delivering one experience, but many businesses still manage channels as distinct interactions and contacts – creating disjointed experiences that drive customers away.

    AI-Powered Experience Orchestration is essential for brands to win in today’s competitive CX landscape. It’s not just about automating tasks; it’s about intelligently coordinating interactions, data and technology in real time to deliver the next level of experience.

    Download the playbook to explore:

    • The value of AI-Powered Experience Orchestration: how it increases customer loyalty and reduces costs
    • The levels of experience orchestration: how to advance from basic automation to orchestrated experiences
    • Industry-specific insights: how businesses across industries can leverage experience orchestration to create frictionless experiences

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – The AI-Powered Experience Orchestration playbook

  • The State of Customer Experience report: Key findings from Asia-Pacific

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    The State of Customer Experience report: Key findings from Asia-Pacific

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    Customer expectations are increasing across the Asia-Pacific region, urging customer experience (CX) leaders to reevaluate their strategies for delivering fast, personalised and interconnected experiences at scale. “The State of Customer Experience: Asia-Pacific” report reveals critical insights from consumers and decision-makers surveyed across key markets in the region, highlighting emerging trends, shifting preferences and the major challenges shaping the future of CX.

    This report is your roadmap to creating more empathetic, personalised and connected customer experiences across Asia-Pacific markets. Whether you’re focused on digital transformation, scaling personalisation or enhancing customer loyalty, the findings in this report can help guide your strategies and investments.

    Unlock insights from our survey on:

    • What consumers value most in service interactions across the Asia-Pacific region
    • Top challenges faced by CX leaders in delivering seamless customer experiences
    • How organisations are preparing for AI, cloud technology and personalisation

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – The State of Customer Experience report: Key findings from Asia-Pacific

  • Six stories of successful cloud migrations

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    Six stories of successful cloud migrations

    Inside six journeys toward smarter service and happier teams

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    The cloud promises more than agility — it’s a catalyst for innovation, resilience and better experiences. But your success depends on choosing the right platform and partner.

    Genesys Cloud™ is a leading platform with a proven approach, helping organisations move at their own pace — from fast-track rollouts in just four weeks to carefully phased deployments. No matter the timeline, the results are clear: lower costs, more flexibility and higher satisfaction for both customers and employees.

    With over 4,000 successful migrations, Genesys brings the expertise and technology to support your journey every step of the way. See how these six companies evolved their customer experience (CX) with their cloud migrations:

    • Rabobank
    • Aeromexico
    • Humm
    • City of Clearwater
    • PagBank
    • TechStyleOS

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – Six stories of successful cloud migrations