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  • Building a better business case for CX transformation

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    Building a better business case for CX transformation

    Discover five key strategies to secure buy-in and investment

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    The steady evolution of the contact centre is over. A rapid revolution in customer expectations that demands unprecedented agility is taking its place. To thrive, organisations in every industry need innovative customer experience (CX) strategies — and the technology to deliver them.

    CX transformation is critical — and it depends on winning over the executive team with a compelling business case. But the same revolution that’s shattering conventional CX wisdom is also upending the requirements for getting stakeholder approval.

    You need a new approach.

    This practical guide outlines five key strategies for building a persuasive business case that demonstrates value worth the investment. The template provides the framework for presenting your case with a compelling story to secure stakeholders’ support.

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – Building a better business case for CX transformation

  • AI BPO of the Future

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    AI BPO of the Future

    Transforming BPOs in an AI world

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    Your ticket to AI-powered BPO excellence

    Revolutionise your Business Process Outsourcing (BPO) strategies with cutting-edge insights into the AI-powered future. This comprehensive whitepaper delves into how Machine Learning and Generative AI technologies are reshaping the BPO landscape by enhancing efficiency, reducing costs, and creating new revenue streams.

    Discover actionable strategies to navigate the challenges and harness the opportunities AI brings to the BPO industry. Gain a clear roadmap for transitioning from traditional models to becoming an AI-native enterprise, offering unmatched service excellence and innovation.

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – AI BPO of the Future

  • 2026 Buyer’s Guide for AI and CX

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    2026 Buyer’s Guide for AI and CX

    Discover how to evolve your customer experience with AI – powered technologies

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    Understand the technologies you need to gain a competitive edge in 2026 and beyond.

    Customer expectations have never been higher. Your brand isn’t just measured against your competitors; it’s compared to the best experiences your customers have anywhere.

    Our “2026 Buyer’s Guide for AI and CX” helps you choose technologies that power end-to-end experience orchestration — from artificial intelligence (AI) and automation to cloud platforms, journey management and responsible innovation.

    Learn what defines future-ready CX platforms and see how leaders are uniting data, systems and people to deliver personalised experiences at scale.

    Download to learn:

    • Six CX technologies to watch in 2026
    • How to assess your AI readiness
    • Steps to advance your CX maturity

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – 2026 Buyer’s Guide for AI and CX

  • 5 Big Financial Services AI Myths Demystified

    5 Big Financial Services AI Myths Demystified

    The “5 Big Myths of AI in Financial Services” eBook unpacks common

    misconceptions about artificial intelligence and machine learning in finance.

    Learn how AI tools streamline operations, enhance fraud detection, and

    improve customer experiences. Splunk offers actionable insights to

    overcome challenges and leverage AI’s transformative power effectively.

    • Debunk common misconceptions about AI and ML.
    • Learn how AI can enhance fraud detection and compliance.
    • Discover actionable strategies for AI adoption in finance.

    Please fill out the form below to access the content:

    402D87- Splunk-5 Big Financial Services AI Myths Demystified

  • How AI is Evolving — And What Your SOC Needs to Do About It

    How AI is Evolving — And What Your SOC Needs to Do About It

    From accelerating triage to surfacing hidden threats, AI is beginning to transform the

    SOC.

    But let’s be clear: the hype is loud, the technology is fast-moving, and the pressure

    to “do something with AI” is real.

    Download How AI is Evolving — And What Your SOC Needs to Do About It to learn

    six practical ways analysts and SOC directors can begin to use, and trust, AI. In

    addition, we’ve created handy check-in questions to help you identify where you

    could begin to use AI in your SOC, and audit the AI features already in use.

    • Have you reviewed which AI-powered features are currently enabled in your

    SIEM, SOAR, or security data platform?

    • Have you identified repeatable tasks that AI can assist with — like alert

    enrichment, deduplication, or low-risk triage?

    • Have you applied retention limits to AI-accessed or AI-generated data?

    AI doesn’t replace your SOC — it upgrades it. With thoughtful implementation, your

    team can work faster, respond smarter, and stay in control.

    Please fill out the form below to access the content:

    402D87- Splunk-How AI is Evolving — And What Your SOC Needs to Do About It

  • L’Essentiel de l’Identité Client pour responsables produits et développeurs.

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    L’Essentiel de l’Identité Client pour responsables produits et développeurs.

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    Ce manuel offre aux responsables produits et ingénierie une vision pratique des fondements d’une solution CIAM (Identité client), des enjeux actuels et des options possibles pour concevoir une telle solution de façon sécurisée, extensible et à grande échelle.

    Téléchargez-le pour découvrir :

    • Les fonctions d’un CIAM : authentification, autorisation, gestion des identités
    • Les fonctionnalités essentielles telles que le SSO, les passkeys et le MFA
    • Les fournisseurs d’identité (IdP) et les principaux standards : OAuth 2.0, OIDC, SAML, SCIM, WebAuthn
    • L’autorisation granulaire (FGA), le contrôle des accès basé sur les relations (ReBAC) et des modèles réels
    • L’extensibilité en matière d’intégration, de consentement, de contrôle de la fraude et d’analytique

    Veuillez remplir le formulaire pour télécharger :

    French – 396C20-Okta, Inc-Okta EMEA Q1 FY27 – L'Essentiel de l'Identité Client pour responsables produits et développeurs.

  • Quand l’IA rencontre l’identité client

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    Quand l’IA rencontre l’identité client

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    Les clients sont désormais fréquemment en contact avec des agents d’IA, mais les attentes sont fortes et la confiance est fragile. Dans ce chapitre du rapport Customer Identity Trends Report, vous découvrirez quand les clients préfèrent l’IA aux humains, quels indicateurs renforcent la confiance (étiquetage clair, supervision humaine et options de désactivation) et quels contrôles d’identité assurent la sécurité des interactions sans accroître la friction.

    Au sommaire :

    • Quand les clients apprécient le recours aux agents d’IA et quand ils préfèrent un interlocuteur humain
    • Quels indicateurs de confiance sont importants : étiquetage clair, supervision humaine et options de désactivation
    • Comment la propension à partager des données varie en fonction du contexte et du segment d’utilisateurs
    • Quels contrôles d’identité réduisent les risques : authentification des agents, sécurisation des tokens, autorisation asynchrone et accès granulaire pour la RAG

    Veuillez remplir le formulaire pour télécharger :

    French – 396C20-Okta, Inc-Okta EMEA Q1 FY27 – Quand l'IA rencontre l'identité client

  • Sécurisation des agents d’IA : leurs défis en termes d’identité et comment les résoudre

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    Sécurisation des agents d’IA : leurs défis en termes d’identité et comment les résoudre

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    Les agents d’IA ne se limitent plus à converser : ils effectuent des actions sur toute votre pile. Ils appellent des API, prennent des décisions et accèdent à des données sensibles. Cependant, la plupart des systèmes IAM n’ont pas été conçus pour les acteurs non humains.

    Ce livre blanc s’intéresse à l’impact de l’IA générative sur l’identité et à tous les aspects que les équipes sécurité, produits et développement doivent repenser pour assurer leur sécurité et leur évolutivité.

    Téléchargez-le pour découvrir :

    • Quelles sont les lacunes des frameworks d’identité traditionnels face à l’IA générative
    • Comment sécuriser les agents avant, pendant et après la connexion
    • Pourquoi les approbations « humain dans la boucle » (human-in-theloop) et l’autorisation granulaire sont importantes
    • Comment Auth0 aide les équipes à sécuriser les workflows d’IA de manière plus rapide et flexible

    Veuillez remplir le formulaire pour télécharger :

    French – 396C20-Okta, Inc-Okta EMEA Q1 FY27 – Sécurisation des agents d’IA : leurs défis en termes d’identité et comment les résoudre

  • The state of retail personalization

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    The state of retail personalization: How retail marketers can respond to global trends in 2026

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    The state of retail personalization surveys the landscape of retail consumer behavior and marketing personalization in 2026. Learn more about the trends shaping this year, and new ways for marketers to build customer relationships with 1:1 personalization.

    Please fill out the form below to access the content:

    5C2464-Braze, Inc.Braze Inc. – The state of retail personalization

  • Customer Identity Handbook: A Guide for Product & Engineering Leadership

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    Customer Identity Handbook: A Guide for Product & Engineering Leadership

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    Customer identity sits behind every signup, login, and session. When it’s done right, teams ship faster, reduce risk, and deliver consistent experiences.

    This handbook gives product and engineering leaders a practical view of CIAM foundations, today’s table stakes, and how to design for scale, security, and extensibility.

    Download it to learn:

    • CIAM functions: authentication, authorization, identity management
    • SSO, passkeys, and MFA as baseline capabilities
    • IdPs and key standards: OAuth 2.0, OIDC, SAML, SCIM, WebAuthn
    • Fine-grained authorization (FGA), ReBAC, and real-world patterns
    • Extensibility for integrations, consent, fraud checks, and analytics

    Please fill out the form below to access the content:

    396C20-Okta, Inc-Okta EMEA Q1 FY27 SMB-Emerging & NL ENT w QQ's-Linked-108.6 – Customer Identity Handbook: A Guide for