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  • 4108 – Identifying New Account Fraud

    Stop New Account Fraud in Its Tracks

    Today’s fraudsters are using stolen data, AI, bots and

    more to flood businesses with fake accounts. This guide

    will show you

    • How fraudsters exploit weak sign-up processes to

    create fake accounts.

    • The must-have tools—behavioral biometrics, identity

    verification and bot detection—to stop fraud early.

    • A step-by-step strategy to protect your business and

    your customers.

    Please fill out the form below to access the content:

    9FE596 – Ping Identity 4108 – Identifying New Account Fraud

    Related Resources

    4246 – 2025 Gartner Magic Quadrant

    For the ninth year in a row, Ping Identity has been named a Leader. Read the report to learn why.

    Download

    4259 – 2025 Gartner Critical Capabilities

    Ping Identity ranks #1 in 3 of 5 use

    cases in the 2025 Gartner® Critical

    Capabilities for Access Management.

    Read the report to learn why.

    Download

    4210 – 2025 KuppingerCole Leadership

    Compass: Access Management

    Discover why Ping Identity was named a

    Leader in KuppingerCole’s 2025 Access

    Management report, with top marks for

    orchestration, security. and flexibility.

    Download

  • AI Use-Case Assessment for Customer Service

    AI Use-Case Assessment for Customer Service

    Discover the top 20 AI use cases transforming customer service — and get a strategic framework to identify, evaluate and prioritise AI opportunities.

    Artificial intelligence (AI) is transforming customer service and support at every level — from frontline agent interactions to back-office automation. The “AI Use-Case Assessment for Customer Service” report from Gartner covers 20 high-impact AI use cases, showcasing where AI can create measurable value through cost reduction, service quality enhancement and new revenue opportunities. The report also explores where implementation challenges and readiness gaps exist.

    Download the report to get insights on:

    • Practical steps to leverage the Gartner AI Use-Case Toolkit
    • How to balance innovation and feasibility when selecting use cases
    • Which AI initiatives deliver the fastest ROI for service and support leaders

    Gartner, AI Use-Case Assessment for Customer Service, Uma Challa, Bern Elliot, 31 January 2025

    GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – AI Use-Case Assessment for Customer Service

  • Select the Most Fitting Approach to Enable Conversational AI

    Select the Most Fitting Approach to Enable Conversational AI

    Explore the Gartner framework for successful implementation and choosing your best-fit vendor.

    Conversational artificial intelligence (CAI) is transforming how organisations connect with customers and empower agents — enabling more accurate routing, real-time agent assistance and advanced analytics that uncover customer trends and drive continuous improvement.

    This Gartner report helps enterprise application leaders navigate the expanding landscape of AI solutions and use cases to identify the best conversational AI approach for meeting both immediate operational needs and long-term strategic goals.

    Download the report to get insights on:

    • Future-proof strategies — Scale confidently across teams, languages and use cases.
    • The conversational AI landscape — See how CAI platforms fit into your AI strategy.
    • Risk and readiness insights — Assess trust, security and governance to deploy AI responsibly.

    Gartner, Select the Most Fitting Approach to Enable Conversational AI, Gabriele Rigon, Bern Elliot, Justin Tung, Manoj Bhatia, 19 September 2025

    Gartner is a trademark of Gartner, Inc. and/or its affiliates.

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – Select the Most Fitting Approach to Enable Conversational AI

  • The Forrester Wave™: Contact Centre As A Service Platforms, Q2 2025

    The Forrester Wave™: Contact Centre As A Service Platforms, Q2 2025

    Genesys recognised as a Leader — and cited for its ability to deliver a modern, highly scalable platform with advanced AI capabilities

    With rising pressure to prove ROI, businesses are prioritising artificial intelligence (AI) strategies that drive immediate, measurable results. In a 2024 Genesys study, more than 50% of customer experience (CX) leaders surveyed believe that adopting AI will improve customer loyalty and boost financial outcomes in the next five years.

    The right AI solution can transform how businesses interact with customers, streamline processes and deliver more personalised, seamless customer journeys.

    The 2025 Forrester Wave™ for Contact Centre as a Service is a valuable resource for organisations looking for ways to leverage AI and align technology with their long-term CX strategy. It evaluates 10 providers based on key criteria — including AI architecture — helping businesses identify the platforms best suited for their needs.

    Genesys was recognised by Forrester as a Leader and cited for delivering advanced AI capabilities, powerful tools for agents and an architecture that can improve contact centre performance.

    Access the report now and get the insights you need to shape your AI strategy and deliver impactful customer experiences. You’ll also unlock:

    • How Forrester evaluates 10 technology providers
    • Insights on how to choose a solution that supports your critical use cases
    • How providers compare across key criteria like generative AI support, omnichannel routing and quality management

    The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave™. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – The Forrester Wave™: Contact Centre As A Service Platforms, Q2 2025

  • Le guide essentiel de l’UEBA

    Le guide essentiel de l’UEBA

    Les cyberattaques les plus sophistiquées peuvent être très difficiles à

    détecter, en particulier lorsqu’elles proviennent de l’intérieur. Si les règles

    de corrélation rédigées par des humains parviennent effectivement à

    repérer certains comportements malveillants, elles ne suffisent pas à

    identifier 100 % des menaces dans un environnement.

    La clé : une solution d’analyse du comportement des utilisateurs et des

    entités (UEBA). Cette technologie de sécurité aide les entreprises à

    localiser les menaces connues, inconnues et invisibles grâce à des

    références comportementales multidimensionnelles, à l’analyse des

    groupes de pairs dynamiques et au machine learning non supervisé.

    Téléchargez le Guide essentiel de l’UEBA pour découvrir comment une

    solution UEBA peut aider votre équipe de sécurité à :

    • détecter les menaces inconnues et les comportements anormaux,
    • gagner en visibilité et obtenir des informations contextualisées pour

    évaluer rapidement les risques et agir en conséquence,

    • simplifier et harmoniser les investigations et les workflows de réponse

    aux incidents pour accroître l’efficacité du SOC.

    Veuillez remplir le formulaire pour

    télécharger :

    22EFC1-Splunk-Le guide essentiel de l'UEBA

  • Critical Capabilities for Contact Centre as a Service

    Critical Capabilities for Contact Centre as a Service

    Genesys is recognised in the Critical Capabilities report — and received the highest use case scores for High-Volume Customer Call Centre, Customer Engagement Centre and Global Contact Centre.

    The Gartner® Critical Capabilities report provides customer service leaders with a short list of contact centre solution providers to evaluate against their business needs and the critical differentiators to consider when selecting the right platform.

    Genesys is proud to be recognised with the highest scores in three of five of these critical differentiators, or Critical Capabilities Use Cases: High-Volume Customer Call Centre, Customer Engagement Centre and Global Contact Centre.

    We believe this recognition underscores how Genesys provides an AI-powered solution that empowers organisations globally to unlock real value by transforming disconnected interactions into seamless, AI-powered customer experiences.

    Download the full Gartner report and gain access to:

    • An evaluation of the ability of nine Contact centre as a Service providers to deliver across five use cases
    • Insights on how to analyse a vendor’s ability to support high-volume and global operations
    • A vendor short list to streamline your contact centre buying process

    Genesys is proud to be recognised with the highest scores in three of five Critical Capabilities Use Cases: High-Volume Customer Call Centre (3.99/5), Customer Engagement Centre(3.94/5) and Global Contact Centre (4.13/5).

    Gartner, Critical Capabilities for Contact Centre as a Service, Jason Bridge, Drew Kraus, et al., 10 September 2025

    Source: Gartner, Magic Quadrant for Contact Centre as a Service, Drew Kraus, Jason Bridge, et al., 8 September 2025

    GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used here with permission. All rights reserved.

    Gartner does not endorse any vendor, product or service shown in its research publications, and does not advise technology users to choose only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, regarding this research, including any warranties of merchantability or suitability for a specific purpose.

    This graphic was published by Gartner, Inc. as part of a larger research document and should be assessed in the context of the entire document. The Gartner document is available upon request from Genesys.

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – Critical Capabilities for Contact Centre as a Service

  • Uplevel Your Analysts With AI

    Uplevel Your Analysts With AI

    Security teams are under pressure like never before. They face

    increasingly complex environments, a relentless surge in sophisticated

    AI-driven attacks, evolving compliance demands, and exploding data

    volumes that create silos and blind spots. At the same time, the ongoing

    talent shortage leaves teams stretched thin.

    This guide explores how generative AI supports SOC teams, helping

    them work smarter, reduce burnout, and stay in control — without losing

    the human touch in security investigations.

    Download your copy of Uplevel Your Analysts With AI to learn how you

    can use generative AI to:

    • Uplevel analyst expertise and ability.
    • Save time and streamline investigations.
    • Increase TDIR efficiency.

    Ready to learn where to use — and not to use — generative AI to bring

    comprehensive context and interpretation, rapid event detection, and

    greater productivity with human-assisted automation to your security

    team? Download your copy of Uplevel Your Analysts With AI now.

    Please fill out the form below to access the content:

    22EFC1-Splunk-Uplevel Your Analysts With AI

  • 7 Customer Stories that will Bend your Mind

    7 Customer Stories that will Bend your Mind

    Discover how industry leaders are solving complex challenges with

    Splunk. From securing sensitive data to transforming public services and

    accelerating scientific breakthroughs, organizations across the globe are

    customizing Splunk to drive real business outcomes.

    This collection of customer stories showcases how flexibility and

    innovation go hand-in-hand — because when one size doesn’t fit all,

    custom use cases can unlock next-level performance.

    Download your complimentary copy of The Power of Customization: 7

    Customer Stories That Will Bend Your Mind to learn how to:

    • Reduce threat response times by 80% and cut false positives nearly

    to zero.

    • Save millions through streamlined operations and real-time data.
    • Accelerate innovation with automated, intelligent monitoring across

    teams.

    Please fill out the form below to access the content:

    22EFC1-Splunk-7 Customer Stories that will Bend your Mind

  • Discover how industry leaders are redefining CX with AI

    Discover how industry leaders are redefining CX with AI

    Get inspired by five trailblazing organisations transforming customer and employee experiences with AI-powered innovations

    Elevate your customer and employee experience strategies with insights from real success stories from Modivcare, Kiwibank, Virgin Atlantic, King Price Insurance and Western Sydney University.

    Learn how these trendsetters achieved measurable results with AI and cloud technologies, including:

    • Up to $50M in cost savings
    • 63% growth in digital channel engagement
    • 45% reduction in abandoned calls

    This eBook showcases how cutting-edge AI and cloud technologies are driving measurable impact across industries. Get ready to unlock actionable strategies to help you improve your customer and employee experiences.

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – Discover how industry leaders are redefining CX with AI

  • Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2025

    Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2025

    Genesys named a Leader – and ranked No. 1 in innovation and growth in APAC

    Customer experience (CX) in Asia-Pacific is transforming — fuelled by automation, artificial intelligence (AI) innovation and the growing demand for personalised interactions. As organisations work to balance personalisation and performance at scale, AI-driven CX platforms are redefining how enterprises orchestrate engagement across every channel.

    The Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2025 report evaluated 19 providers based on their market share, innovation capabilities, robust client support and commitment to local market presence to help business leaders identify the technologies and partners driving measurable CX outcomes across the region.

    Genesys was once again recognised by Frost & Sullivan as a market leader, earning the highest scores on both the Growth and Innovation indices.

    Access the full Frost & Sullivan report and explore:

    • Company profiles for 19 providers
    • Actionable insights to future-proof your CX strategy
    • Key trends for markets like Japan, India, Australia and Southeast Asia

    Please complete the form to access/download the content

    915BF6-Genesys Cloud Services Pty LtdGenesys ANZ- India 2026 – Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2025